Terms of Service for Squeaky Floor

Last updated: October 2026.

These Terms of Service ("Terms") govern your use of the Squeaky Floor website, squeakyfloor.ca, and your request for floor repair services through our website, phone, SMS/text message, email, or other communication channels.

By accessing our website, submitting a form, requesting a quote, scheduling service, or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or request services from us.

1. Who We Are

Squeaky Floor is the customer-facing website and service brand for floor repair services in Ottawa and the Greater Toronto Area and surrounding areas.

• Company Name: Squeaky Floor
• Ottawa Office: 1827 Woodward Drive, Ottawa, ON K2C 0P9, Canada (visits by prior arrangement only)
• Toronto Office: 4544 Sheppard Avenue E, Toronto, ON M1S 1V2, Canada (visits by prior arrangement only)
• Phone: (343) 353-8706
• Email: info@squeakyfloor.ca
• Website: squeakyfloor.ca

The physical, on-site service work is carried out by our operating company. References to "Squeaky Floor," "our operating company," "we," "us," or "our" may refer, as applicable, to the businesses involved in receiving inquiries, providing estimates, scheduling work, and completing related services.

2. Services

We provide floor repair services in Ottawa and the Greater Toronto Area and surrounding areas, including:

• Squeaky floor, stair, subfloor and upstairs floor repair
• Hardwood, laminate and vinyl floor repair
• Tile, water damage and basement floor repair
• Related floor repair services.

We repair existing floors. We do not install new flooring, sand and refinish floors, or sell flooring.

All services are subject to availability, site conditions, access to the floor and the space below it, project scope, and assessment. We reserve the right to refuse, cancel, reschedule, or modify service where necessary due to unsafe conditions, unsuitable site conditions, inaccurate information, or circumstances beyond our reasonable control.

3. Contact Consent

When you submit a form on our website or provide your contact information, you consent to Squeaky Floor and/or our operating company contacting you by phone call, SMS/text message, or email.

We may contact you to:

• Respond to your inquiry;
• Discuss your requested services;
• Provide a quote or estimate;
• Request photos or additional details;
• Schedule or confirm an appointment;
• Follow up about your requested service.

Message and data rates may apply for SMS messages. You may ask us not to contact you by a particular method at any time.

4. Quotes and Estimates

• Basis of Estimates: Quotes and estimates are based on the information available at the time they are provided (e.g., photos, descriptions, phone discussions, or on-site assessments).
• Published Ranges: Price ranges shown on this website are budgeting ranges, not a quote. The written quote for your job sets the price.
• Variations: Final pricing may vary based on actual site conditions, access, what is found once work begins, or additional work requested.
• Validity: Quotes are valid for 30 days from the date of issue unless stated otherwise in writing.
• Revisions: We reserve the right to revise a quote if the project scope changes or site conditions differ from what was originally described. If we find a larger problem once work has started, work stops and you receive a revised quote before it continues.

5. On-Site Assessment & Scheduling

• On-Site Assessment: A description or photos can give you a price range, but a written quote normally follows a free diagnostic visit. If actual conditions differ from original details, quotes or timelines may change.
• Scheduling: We make reasonable efforts to arrive within scheduled time windows. However, delays may occur due to traffic, weather, previous jobs, or other circumstances beyond our control.

6. Customer Responsibilities

You are responsible for:

• Providing accurate contact and service location information;
• Describing the project accurately and disclosing known pre-existing issues;
• Ensuring safe, reasonable, and clear access to the work area and, where the repair is made from below, to the basement or space under it;
• Removing fragile, valuable, personal, or breakable items from the work area;
• Arranging necessary parking, building access, or approvals where required;
• Keeping pets and children safely away from the work area.

7. Materials & Property

• Furniture & Belongings: Where your quote says an area needs to be cleared, you are responsible for moving furniture and personal items from it before service begins, unless agreed otherwise in writing. We are not responsible for damage to fragile, overloaded, or pre-damaged items.
• Spare Flooring: If you provide spare boards, planks or tiles from the original installation for a repair, we use them as supplied. We are not responsible for shortages, colour or batch differences, or manufacturer defects in material you provide.

8. Payment Terms

• Invoicing: Payment terms will be specified in your quote, invoice, or service agreement.
• Deposits: A deposit may be required for some jobs. Any deposit is stated in your written quote.
• Final Payment: Final payment is due upon completion of the work unless otherwise agreed.
• Accepted Methods: Accepted payment methods are defined on a per-case basis and will be communicated prior to or upon invoicing.
• Late Payments: May incur additional fees or interest as permitted by law.

9. Cancellations and Rescheduling

• Cancellations or rescheduling requests should be made at least 48 hours before the scheduled start time.
• Deposits are non-refundable if cancellation occurs after replacement material has been ordered for your job or work has begun.
• We reserve the right to reschedule due to unsafe weather, emergencies, or circumstances beyond our control.

10. Testimonials, Photos and Media

• Photos and images on our website illustrate the type of work we do. They may not show our own projects.
• Testimonials on our website are from real customers.
• Final service results may vary depending on the specific floor, its age, materials, and pre-existing conditions.

11. Warranties & Limitations

• Workmanship: Any workmanship warranty is set out in your written quote, invoice, or agreement.
• Exclusions: Warranties do not cover normal wear and tear, improper maintenance, new water damage after the repair, pet damage, spare material you provide, pre-existing structural issues, or unauthorized modifications by third parties.
• Service Limitations: Repairs, patches, or restoration work may remain slightly visible depending on material condition, age, and wear patterns.

12. Limitation of Liability

To the maximum extent permitted by law, we and our operating company are not liable for indirect, incidental, special, or consequential damages. Any total liability related to a service is limited to the actual amount paid for that specific service.

13. Website Use & Intellectual Property

• Use: Website content is for general informational purposes only. You agree not to misuse the website, attempt unauthorized access, or copy content for unlawful purposes.
• Intellectual Property: All text, images, logos, and photos on this site are owned by or licensed to us and may not be reproduced without prior written permission.
• Third-Party Tools: Our site may utilize third-party tools (e.g., analytics) or external links. We are not responsible for third-party content or policies.

14. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable laws of Canada. Any legal disputes will be handled in the courts located in Ottawa, Ontario.

15. Contact Us

For questions regarding these Terms of Service, please contact:

Squeaky Floor Ottawa office: 1827 Woodward Drive, Ottawa, ON K2C 0P9, Canada Toronto office: 4544 Sheppard Avenue E, Toronto, ON M1S 1V2, Canada Phone: (343) 353-8706 Email: info@squeakyfloor.ca Website: squeakyfloor.ca